Last Updated: May 7, 2026
Orders & Shipping
Q1: How long does it take to process my order?
A: All orders are processed within 1–2 business days. You will receive a tracking number as soon as your order ships.
Q2: Is shipping really free?
A: Yes. Free shipping to the United States and Canada – no minimum purchase, no hidden fees. The price you see at checkout is the final price.
Q3: Do you ship to PO boxes or APO/FPO addresses?
A: Yes, we ship to valid U.S. PO boxes and APO/FPO addresses via USPS. For Canadian PO boxes, please contact us first.
Q4: How can I track my order?
A: After your order ships, you will receive an email with a tracking number and a direct link to the carrier‘s tracking page. You can also track your order status through your account on our website.
Returns & Refunds
Q5: How do I return an item?
A: Email info@dcshoseshop.com with your order number. We will send you a free prepaid return label within 1 business day.
Q6: Do you charge a restocking fee?
A: No. We never charge restocking fees. You will receive a full refund of the purchase price.
Q7: How long until I get my money back?
A: After we receive your return, we process the refund within 1–2 business days. Then your bank or PayPal may take an additional 7–10 business days to reflect the credit in your account.
Q8: Can I exchange an item for a different size?
A: We do not offer direct exchanges. Please return the original item using our free return process and place a new order for the size you need.
Products & Policies
Q9: Where do your products come from?
A: All products listed on DCShoesShop are sourced from trusted suppliers and are described honestly on our product pages. If you have any questions about a specific product‘s origin or materials, please contact us at info@dcshoseshop.com.
Q10: Do you have a physical store where I can try on shoes?
A: No, we are an online‑only store. Our address is for business correspondence and returns only. However, all orders come with free 30‑day returns, so you can try items at home with no risk.
Q11: What should I do if I receive a damaged or wrong item?
A: Contact us within 7 days of delivery at info@dcshoseshop.com with photos of the damage or wrong item. We will send a free replacement or a full refund immediately.
Account & Security
Q12: Is it safe to use my credit card on your website?
A: Yes. Our entire website uses SSL encryption. We do not store full credit card numbers – payments are processed by PCI‑compliant partners.
Q13: Why did my card show a pending charge even though my order was canceled?
A: Authorization holds typically drop off after 3–7 business days, depending on your bank‘s policies. If the hold remains after 10 days, contact us and we will provide proof of cancellation to your bank.
General
Q14: How do I contact a real person?
A: Email us at info@dcshoseshop.com or call +1 (801)-688-5389 during business hours (Monday–Friday, 9 AM–5 PM MT). We typically respond within 24 hours.
Q15: Do you sell my personal information?
A: Never. Please read our Privacy Policy for full details about how we collect, use, and protect your information.